Order Process

1. 1. Browse Our Products: Explore our wide range of natural stone, reclaimed brick, and other materials. Click on the product categories to view details, specifications, and pricing.

1. 1. Select Your Materials: Choose the products that best suit your project needs. Note down the product names, sizes, and any additional options such as veneer or whole stone.

1. 1. Contact Us: Reach out to us via phone or email to place your order. Our friendly team is ready to assist you. Provide the details of your selected materials and any special instructions.

1. 1. Sample Request (Optional): If you’d like to see a sample before making your final decision, let us know. We’re happy to provide samples for your review.

1. 1. Order Confirmation: Once we have all the necessary information, we’ll confirm your order and provide you with a comprehensive order summary, including pricing and shipping details.

1. 1. Payment: Payments are made in full before shipments are processed. We’ll provide you with payment instructions and options for your convenience.

1. 1. Shipping and Delivery: After your payment is received and processed, we’ll prepare your order for shipping. We’ll provide tracking information so you can monitor your delivery’s progress.

1. 1. Enjoy Your Materials: Once your materials arrive, you’re ready to start your project. Feel free to reach out to our team for any additional support or questions.Note: Our trucks do not unload the materials once they arrive at the delivery location. It is the buyer’s responsibility to arrange for a forklift or moffett (rough terrain forklift) to be present on the day of delivery.

At Treadstone, we prioritize a personalized approach to your orders, allowing you to communicate directly with us to ensure your needs are met. We’re dedicated to providing top-quality materials and exceptional service for your projects.

Shipping Process

 

1. 1. Direct Quarry Shipping Advantage: Our commitment to providing cost-effective solutions begins with our direct quarry sourcing. We order full truckloads of stone products at a time, passing on substantial cost savings to you.

1. 1. Placing Your Order: Once you’ve selected your stone products and confirmed your order with us, we work diligently to prepare your materials for shipping.

1. 1. Order Confirmation: We’ll provide you with an order confirmation that includes all the details of your purchase, including the pricing, materials ordered, and expected shipping dates.

1. 1. Processing Your Order: With your order confirmed, our team begins the process of preparing your materials. We meticulously inspect and package your products to ensure they arrive in pristine condition.

1. 1. Shipping Options: Depending on your location and the type of materials ordered, we offer various shipping options. For most stone products, we arrange for full truckload shipments, maximizing efficiency and cost savings.

1. 1. Hotshot Shipping for Select Products: We understand that some products, such as reclaimed bricks, brick veneer, and stone veneer, may require more flexible shipping options. For these materials, we offer hotshot shipping, ensuring they reach you promptly.

1. 1. Tracking Your Shipment: Once your materials are en route, we provide you with tracking information so you can monitor the progress of your shipment in real time.

1. 1. Receiving Your Shipment: When your materials arrive at your designated location, you will need to arrange for a forklift to be at the jobsite upon delivery.

1. 1. Quality Assurance: We stand by the quality of our materials, and we encourage you to inspect your shipment upon arrival. If you have any questions or concerns, our customer support team is ready to assist you.

1. 1. Enjoy Your Materials: With your stone products safely delivered, you’re all set to embark on your project. We’re here to support you every step of the way, ensuring your experience with Treadstone exceeds your expectations.

Note: Our trucks do not unload the materials once they arrive at the delivery location. It is the buyer’s responsibility to arrange for a forklift or moffett (rough terrain forklift) to be present on the day of delivery.

 

At Treadstone, our shipping process is designed to provide you with the best value for your investment. We take pride in delivering high-quality stone products while ensuring affordability and flexibility in shipping options.

Refund Policy

 

At Treadstone, our aim is to provide you with the highest-quality natural stone and reclaimed brick materials, accompanied by excellent service. We understand that there may be occasions when you need to seek a refund, and we are committed to addressing such situations fairly and efficiently.

 

1. Refund Eligibility:

• • You may be eligible for a refund under the following circumstances:

     

    • • Product Defects: If you receive materials with significant defects or damage that render them unsuitable for your intended use,
    • • Order Errors: In the event of a shipping error on our part, where you receive the wrong products or quantities,
    • • Cancellation Before Shipping: If you request a cancellation and refund before your order is shipped,

2. Notification and Request:

• • To initiate a refund request, please contact our customer support team within 30 days of receiving your materials. You can reach us via email or phone, and we will guide you through the process.

3. Return of Materials:

• • In cases where a return of materials is necessary, we will provide you with detailed instructions on how to safely and securely return the products. Return shipping costs may apply, depending on the reason for the return.

4. Inspection and Processing:

• • Upon receiving the returned materials, our team will conduct a thorough inspection to assess their condition and verify the reason for the refund. Please allow time for this process to be completed.

5. Refund Issuance:

• • If your refund request is approved, we will process the refund using the same payment method originally used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution’s processing times.

6. Non-Refundable Situations:

• • Please be aware that refunds are generally not provided in the following situations:

     

    • • Changes of mind or personal preference
    • • Variations in color or texture, such as natural stone and reclaimed brick, can exhibit unique characteristics.
    • • Any damage or defects resulting from improper handling, installation, or maintenance.

7. Exceptional Circumstances:

• • We understand that there may be unique cases that are not covered by this policy. In such instances, we will consider refunds on a case-by-case basis and work closely with you to find a satisfactory resolution.

At Treadstone, your satisfaction is important to us, and we are dedicated to addressing refund requests fairly and transparently. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team for assistance.